Shipping Policy
This Shipping Policy outlines the terms and conditions governing the delivery of your purchases, designed to ensure your items arrive safely and efficiently. We understand that your vases are more than just decor—they are carefully crafted pieces meant to be cherished, so we prioritize secure packaging and reliable shipping to protect your order every step of the way.
We process orders within 1-3 business days of receipt, excluding weekends and public holidays. Processing time may be extended during peak seasons, promotional periods, or due to unforeseen circumstances, and we will notify you promptly if there is any delay in preparing your shipment. Once your order is dispatched, you will receive a shipping confirmation with tracking information, allowing you to monitor the progress of your delivery until it reaches your doorstep.
Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 5-10 business days for domestic addresses, while international shipping may take 10-20 business days, depending on customs processing and regional logistics. Please note that these are estimated timeframes, and we cannot guarantee exact delivery dates as they are subject to delays by the shipping carrier, including weather conditions, customs hold-ups, and other external factors beyond our control.
Given the fragile nature of our vases, we invest in specialized packaging to minimize the risk of damage during transit. Each item is wrapped in shock-absorbent materials, secured in sturdy boxes with protective padding, and labeled as fragile to alert carriers to handle with care. Despite our best efforts, if your vase arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item, the packaging, and the shipping label. We will guide you through the process of resolving the issue, which may include a replacement or refund, at our discretion.
Shipping fees are calculated based on the weight of your order, your delivery location, and the selected shipping method. These fees will be displayed clearly at checkout before you complete your purchase, so there are no hidden costs. We occasionally offer free shipping promotions, which will be applied automatically at checkout when your order meets the specified criteria. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country, and these are the sole responsibility of the recipient.
We ship to most countries and regions worldwide, with the exception of a few locations where logistics or regulatory restrictions apply. If your location is not eligible for shipping, you will be notified during the checkout process. For orders being shipped to multiple addresses, separate shipping fees will apply to each destination, and each package will be processed and dispatched individually.
If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to update the address if your order has not yet been dispatched. Once the order is in transit, we cannot modify the shipping details, and you will need to coordinate directly with the shipping carrier to redirect the delivery.
Undelivered orders due to incorrect addresses, missed deliveries, or refusal to accept the package may be returned to us. In such cases, we will notify you once the item is received, and you may be responsible for additional shipping fees to resend the order. If the order is not claimed within 30 days of being returned to us, it may be disposed of or donated, and no refund will be issued.
We strive to provide a seamless shipping experience for every customer. If you have any questions or concerns about your shipment, please refer to the tracking information provided or reach out for further assistance. Our goal is to ensure your carefully crafted vase arrives safely, ready to bring beauty to your space.